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Year 2 & 3 Undergraduate FAQs

Year 2 & 3 Undergraduate FAQs

The University and JS Group have devised this list of Frequently Asked Questions (FAQs) to help students better understand the UniAsItShouldBe scheme

#UniAsItShouldBe Award 2021/22 Continuing Students
 
 
This scheme is for continuing full-time UK/EU/International students at the University of Bolton who continue an undergraduate/foundation degree from September 2021 onwards, having previously received the UniAsItShouldBe award in either the 19/20 and/or the 20/21 Academic Year.
 
For further information on the UniAsItShouldBe Scheme for existing students, watch the video below.
 
How is the Award Paid?
 
 
The University will award you £150 in each year of study for the normal duration of the course you have continued during the 2021/22 academic year. If you have progressed in to their next year of study in September 2021 and are already in receipt of an award, this award will be credited to your UniAsItShouldBe account in January 2022. For students who progress in to their next year of study in January 2022 the award will be credited towards the end of May 2022 and for students who progress in to their next year of study in May 2022 the award will be credited towards the end of October 2022.
 
FAQ's  
 
Getting the cashless bursary

 
Q. How can I get the £150 in each year of study?
 
A. The award will be credited to your UniAsItShouldBe account in January 2022 if you have progressed in to their next year of study in September 2021 and are already in receipt of an award. For students who progress in to their next year of study in January 2022 the award will be credited towards the end of May 2022 and for students who progress in to their next year of study in May 2022 the award will be credited towards the end of October 2022.
 
Q. How do I login and when will I know when my awards have been made?  
 
A. Login to your University email. Look for an e-mail from customer.service@uniasitshouldbe.co.uk and follow the instructions. This will enable you to log onto the uniasitshouldbe.co.uk website, so that you can start spending your award.  
 
Q. I am studying part time; will I still be eligible for the award?  
 
A. No. The award is limited to full time students only at this time.  
 
Q. If I was entitled to the £150 for 2020/21, will the same amount be paid in this and subsequent years of my course?  
 
A. Yes subject to you remaining on the same course of study that you commenced in 2019/20 and/or 2020/21 and remaining a full-time student, up to £150 will be credited to your account in either January, May or October depending on your start date.
 
Q. If I had to complete triggers last year, will I have to complete triggers this year in order to receive the £150?
 
A. No. After listening to feedback and analysing data provided to us by students, the University has made the decision to remove the trigger system and will instead award all eligible student the £150 award as a lump sum.
 
Q. Will I get the award payments backdated if I missed triggers in the previous year?
 
A. The University has made the decision to award any students who were eligible for the scheme, and started their academic year in January 2021 or May 2021, the full award they would have received for completing all of their triggers. This is because the changes to the scheme have been made part way through the academic year, meaning affected students have not had a full academic year to complete their triggers. September 2020 students will not have payments backdated as they have had a full academic year in which to complete their triggers.

Q. Can the award be taken back from me once it has been credited?  
 
A. Not if it has been spent. Also there is no requirement to spend all the funds in your first year, unspent funds could be rolled into subsequent years to help with costs later in your period of study. Only in exceptional circumstances would the award be rescinded or your account with John Smith's be frozen or closed, e.g. when students leave the University or if there is any misconduct in relation to their accounts. If the funds have been spent there would be no requirement to repay spent funds.
 
Eligibility  
 
Q. How do I know if I am eligible?  
 
A. If you were eligible to receive this award in 2019/20 and/or 2020/21 you will continue to receive the award. However, you will not be required to complete the triggers, as previously advertised/promoted, for the normal duration of your course.
 
Q. I am enrolled with the University, but I am based at a partner institution including another university or a college, am I eligible?  
 
A. No. The current requirement for eligibility is that the whole of the course must be delivered at the University of Bolton campus (or at the location of any associated placements if applicable).  
 
Changes in my circumstances  
 
Q. What happens if I change courses having received the award or part of the award?
 
A. If you transfer course your new course must meet the eligibility criteria for you to continue receiving the award. If the transfer extends the time you will spend studying at the University the award will be capped based on the original course duration less anything you have received to date.
 
Q. What happens if I interrupt my studies?  
 
A. In the event of a formal interruption to your studies which is agreed with the University, your account would be frozen which means you would not be able to buy anything with any unspent credit until such time as you re-registered and resumed your studies and your account was re-activated. You will not receive any additional credit where your interruption extends the length of your studies.  
 
Q. What happens if I am suspended pending disciplinary action?  
 
A. Your account would be frozen which means you would not be able to buy anything with any unspent credit until such time as your suspension was lifted and your account was re-activated. Re-activation of your account would, however, be dependent on the award scheme still running at the point your suspension was lifted. You will not receive any additional credit where your suspension extends the length of your studies.  
 
Q. What happens if I repeat a year of study or part of a year of study?
 
The award will continue to be paid during the period of time you are repeating your studies however the maximum value of the award will not increase to reflect any additional period of time you are studying for i.e. if you qualify for the award and are studying on a three year course the maximum you will be entitled to is £450. If you start on a three year course but it takes you four years to complete you will receive a maximum of £450 over the first three years of study.
 
Spending the credit  
 
Q. Where can I spend it?  
 
A. The cashless bursary will come in the form of credit which will be directly added to your individual UniAsItShouldBe account and can be used to purchase items at the UniAsItShouldBe online website www.uniasitshouldbe.co.uk. John Smith's, the partner appointed by the University, runs this website. Your UniAsItShouldBe card can also be used in the Student's Union shop on campus to purchase stationary and also equipment for certain courses.
 
Q. Will I be able to buy course books with my award?  
 
A. Yes, key books on your reading lists should be available to be purchased through the UniAsItShouldBe website - in addition to a range of other resources designed to help with your studies. The scheme is designed to complement any mandatory resources provided to you under the 'no hidden extras' scheme which would not need to be purchased using these funds. You can also search your course on the UniAsItShouldBe website, the key readings that are available to purchase under the scheme will be listed.
 
Q. Do I have to spend the money all at once?  
 
A. No, these funds are designed to support you during the course of your studies. You can carry credit over to later in the year or to subsequent years to provide help in the later stages of your programme although it cannot be carried beyond the time you leave the University.  
 
Q. Do I have to pay the award back when I leave the University?
 
 A. No, this is an award designed to support you in your studies.  
 
Q. Will I receive any unspent credit in cash when I leave the University?  
 
A. No, your account will be closed so you should spend any unspent credit before you leave the University at the end of your degree.  
 
Q. What if I want to buy something that is worth more than the credit I currently have in my account?  
 
A. You can use your credit towards the cost and top up the difference with your own credit/debit card.  
 
Q. What happens if I have an unspent credit balance at the end of the academic year?  
 
A. It would be rolled over for you to spend in the next academic year provided you enroll for the next academic year, and the award scheme is still running. Please note this will not be the case in your final year, please ensure you have spent all funds by the end of your final year as unspent funds will be lost.  
 
Q. How can I find out which books or materials are recommended for me?  
 
A. Your course leader will advise you regarding books and/or materials they would recommend as being desirable to assist you with your studies. You can also find the reading lists for your modules on the Library's Reading Lists Online system: https://bolton.rl.talis.com/index.html. Reading Lists Online will show you the availability of your reading via the Library (both in print and online). However, the UniAsItShouldBe website will list the key recommended readings also, if you wish to purchase your own personal copies.  
 
 
 Buying products from the UniAsItShouldBe website  

 
Q. Will the University sort out any problems I have if there is anything wrong with the products I buy (e.g. they are damaged or arrive late)?  
 
A. John Smith's is the supplier of the products and all problems should be referred to them. Your statutory rights as a consumer lie with John Smith's. You should contact customer.service@uniasitshouldbe.co.uk  
 
Q. What delivery charges are there?  
 
A. For a full breakdown of delivery charges and to find out about delivery times, please visit: www.uniasitshouldbe.co.uk  
 
Q. I've tried using the online store but am having technical problems, who can I contact for help?  
 
A. Contact customer.service@uniasitshouldbe.co.uk    
 
Q. How will you be sharing my data?  
 
A. See the student privacy policy at: https://www.bolton.ac.uk/about/governance/policies/student-policies/
 
Q. Who can I ask if I have further questions?  
 
A. John Smith's is the partner that the University has appointed to run this award scheme and questions should be directed to them. They have an email address for any queries please email: customer.service@uniasitshouldbe.co.uk  
 
Q. Will I be expected to do anything in return for receiving this award?  
 
A. The University would expect all recipients to provide feedback to us to help with the evaluation and improvement of the scheme going forward.
 

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